CUNA Mutual Group

Technical Services Specialist II, ITS

  • CUNA Mutual Group
  • Madison, WI 53705
  • 24 days ago

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Job Description

Hiring Manager Summary:

The IT End User Operations Tech team is seeking a candidate to join them in creating, maintaining, supporting, and improving the enterprise-wide end user workstation environment as well as software distribution tools and processes.

This position will be onsite at the Madison WI office to assist in preparing, testing, maintaining, and providing end user workstation support.

This candidate will work collaboratively with others in building and supporting IT equipment provisioned to end users.

Experience with creating PC baseload images, hardware performance evaluations, leveraging process improvement techniques and tools is a plus.

The ideal candidate will have technical skills, a growth and automation mindset, view learning as a continuous journey, and have strong communication and collaboration skills.

235

Technical Services Specialist II

Job Purpose:

Under the direction of Technical Services Management and the advanced levels of the professional staff, work from specifications to install, maintain, test, monitor, develop and modify CUNA Mutual's computer system(s software packages and in-house programs.

May act as project leader on assigned computer system(s software programs and projects.

Must be available to work any shift, weekends or holidays as the situation dictates.

Job Responsibilities:

1. Code, compile, test and implement programs and utilities relative to CUNA Mutual's computer system(s .

2. Install, test, implement, monitor software packages and products as well as the maintenance programs for these packages and products.

3. Maintain on-going technical assistance and support to our customers of CUNA Mutual's computer system(s software packages.

This includes problem determination and resolution.

4. Prepare detailed documentation for all functions performed including problem/change management logging.

Use this documentation to keep management informed of progress on all duties and projects.

5. Act as resource to Technical Services Specialist I relative to questions, problems, general guidance and training.

6. Maintain awareness and knowledge of CUNA Mutual's computer system(s software and hardware.

7. The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

1. BS in MIS or CS equiv trade-off in related education and related professional work experience.

2. 18 months work experience as a Tech Services Spec I or equivalent trade-off in related professional work experience with

demonstrated achievement and progressive responsibilities.

3. Demonstrated working knowledge of product installation/customization and current information technology concepts

including a high level of proficiency demonstrated in a business or academic environment within the last 3 years in at least

2 of the following:

Mainframe, Midrange, Windows Systems

Storage Management Tools

Source Code Management Tools

Mainframe, Midrange, Windows Performance Monitoring Packages

Change/Management Products

System Automation Tools

Application Development Products

Object Oriented application design

Object Oriented database design,

VB and/or VB.Net,

ASP and/or ASP.Net,

Web Services,

XML/XSLT

Image Technologies - Solution development and support

Document Assembly Technologies - Solution development and support

E-mail

Office Automation Tools

Database Design & Administration

4. Demonstrated proficiency within the last three years in at least 3 information technology concepts including:

Infrastructure Technology Lifecycle

Infrastructure Technology Information Library(ITIL)

Problem Resolution

Vendor Packages within CMG Architecture

Networking

Messaging Systems

Desktop and Server Platforms

Relational Database Management Systems

5. Demonstrated skills in translating business requirements into technical specifications.

6. Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing.

7. Proven ability to provide a high level of customer service.

230

Technical Services Specialist I

Job Purpose:

Under the direction of Technical Services Management and the advanced levels of the professional staff, provide limited technical support to our customers, relative to the coding, maintaining, installing, testing and monitoring of software packages, utility programs and job control language within the assigned computer system(s software products.

Must be available to work any shift, weekends or holidays as the situation dictates.

Job Responsibilities:

1. Code, compile, test, and implement programs and utilities relative to CUNA Mutual's computer system(s .

2. Develop awareness and knowledge of CUNA Mutual's computer system(s software packages and products.

3. Assist in the installation of software and hardware relative to CUNA Mutual's computer system(s .

4. Monitor and maintain performance of CUNA Mutual's computer system activities, products, terminal network and peripheral equipment.

5. Prepare detailed documentation for all duties and projects using the current change/problem management system.

Use this documentation to keep management informed of progress of all duties and projects.

6. Prepare job control streams for Data Processing Operations to perform production jobs.

7. Maintain on-going technical assistance and support to customers of CUNA Mutual's computer system(s software packages.

This includes problem determination and resolution.

8. The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

1. BS in MIS or CS or equiv trade-off in related education and related professional work experience.

2. Proficiency in product installation/customization demonstrated in a business or academic environment within the last 3

years in at least 1 of the following:

Mainframe, Midrange, Windows Systems

Storage Management Tools

Source Code Management Tools

Mainframe, Midrange, Windows Performance Monitoring Packages

Change/Management Products

System Automation Tools

Application Development Products

Object Oriented application design

Object Oriented database design,

VB and/or VB.Net,

ASP and/or ASP.Net,

Web Services,

XML/XSLT

Image Technologies - Solution development and support

Document Assembly Technologies - Solution development and support

E-mail

Office Automation Tools

Database Design & Administration

3. Demonstrated knowledge of at least 2 information technology concepts including:

Infrastructure Technology Lifecycle

Infrastructure Technology Information Library(ITIL)

Problem Resolution

Vendor Packages within CMG Architecture

Networking

Messaging Systems

Desktop and Server Platforms

Relational Database Management Systems

4. Proven ability to clearly and effectively communicate business and technical information both verbally and in writing.

5. Proven ability to provide a high level of customer service.

#LI-OM

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

$58,994.00 - $98,876.00

CUNA Mutual Group’s insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide.

As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values.

In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.

Please provide your Work Experience and Education or attach a copy of your resume.

Applications received without this information may be removed from consideration.

Accommodation Request

At CUNA Mutual Group we believe in fostering an inclusive environment where everyone can bring their best self and thrive.

If application or interview process accommodations are needed please notify us at

[email protected]

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