Senior Community Associate

  • Lyft
  • Austin, TX
  • 20 days ago


Job Description

At Lyft, our mission is to improve people's lives with the world's best transportation.

To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a motivated and organized Community Associate to join our Austin team, full-time.

In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead.

This position will report into the Operations Lead.

If you consider yourself a self-starter, can find comfort in ambiguity, and don't shy away from solving problems, you just passed the first test!

If you love working with people, and the thought of helping Lyft continue to build this incredible ride-sharing movement in Austin sounds exciting, we would love to meet you!


Guide drivers through the onboarding process

Support applicants and drivers with your knowledge of the Lyft platform and local market nuances

Perform pre and post applicant outreach to get drivers approved and on the road

Work with current drivers to solve any issues that they may have

Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated by unique business needs in an emerging market

Uphold Lyft's high standard of service while working with all drivers and representing the Lyft brand both on and off the clock

Be the kind of person that doesn't say 'that's not my job'


1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality

Knowledge of the for-hire vehicle industry

Familiarity with the area

Impeccable customer service and problem-solving skills

Excellent, clear verbal and written communication skills

What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance

Team Player Mentality: We are all about THE TEAM, since we all know there is no I in TEAM

Bonus points if you love ride-sharing so much that you're a Lyft driver too!

Proficiency in other languages is considered a plus!

Must have a valid unrestricted driver's license


Great medical, dental, and vision insurance options

Mental health benefits

In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

401(k) plan to help save for your future

18 weeks of paid parental leave.

Biological, adoptive, and foster parents are all eligible

Monthly commuter benefit stipend

Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19.

Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization.

Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws.

Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process.

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