Rental Program Manager

  • Lyft
  • San Francisco, CA 94110
  • 18 days ago


Job Description

At Lyft, our mission is to improve people's lives with the world's best transportation.

To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is seeking a Program Manager for Lyft Rentals, which allows Lyft users to seamlessly rent a car for weekend getaways, business travel and errands.

Our mission is to rethink the rental experience from the renter's point of view, and in this role, you will be a crucial conduit between the senior leadership of Lyft Rentals and the many cross-functional partners who make that mission possible.

While working on this growth startup within Lyft, you'll have an exciting opportunity to shape and build the future of the program while taking charge of initiatives to improve our user experience and operating efficiencies.

You, the ideal candidate, are a skilled operator as well as an empathetic leader and colleague.

You are highly organized, honor your commitments to get things done and always come to the meeting prepared.

You have solid analytical skills and business judgment, and you excel at using metrics and SLAs to drive accountability and performance across teams.

You come to work with infectious enthusiasm, emotional intelligence and a collaborative spirit, building trust and win-win solutions with partners across a wide range of job functions and levels.

Simply put, people love working with you.


Manage the ongoing relationship between the Lyft Rentals team and internal partners

Share regular updates with leadership on performance of central business operations

Hold teammates and partners accountable for honoring commitments and meeting SLAs

Lead a collaborative process of auditing operations spend to drive continuous improvement

Problem-solve with cross-functional teams to drive efficiency and an improved experience

Plan and execute special projects that will yield improvements in efficiency and quality

Collaborate with technical teams on the roadmap for internal tools and data sources


3+ years working in operations, finance, analytics, project management or consulting

Experience working in a customer service business with physical operations is a plus

Exceptional interpersonal skills and ability to influence people across job functions and levels

Strong written and verbal communication skills; comfortable presenting to stakeholders at all levels of the organization and speaking the language of many different business functions

Skilled at running efficient meetings with clear objectives and action items

Organizational skills to juggle many tasks without losing sight of top-priority items

Demonstrated persistence and problem-solving to drive meaningful results for an organization

Track record of harnessing data and metrics to run an efficient and cost-effective operation

Comfortable with basic financial analysis, including reading a P&L and spreadsheet modeling

Embodies a growth mindset to confront ambiguity and build what doesn't exist yet


Great medical, dental, and vision insurance options

Mental health benefits

In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

401(k) plan to help save for your future

18 weeks of paid parental leave.

Biological, adoptive, and foster parents are all eligible

Pre-tax commuter benefits

Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Until further notice, Lyft employees working in the United States in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19.

Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization.

Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws.

Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process.

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