URBN Outfitters, Inc.

REMOTE, Nuuly Rent Customer Success Associate (Evening Shift 2:00pm - 10:00pm EST)

  • URBN Outfitters, Inc.
  • Remote
  • 14 days ago

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Job Description

Overview

The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.

Reporting to the Customer Success Manager, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand.

You will be expected to meet or exceed established service level agreements set by the CSM.

Expected hours for the role are Monday - Friday, 2pm - 10pm EST, plus the occasional Sunday shift.

Hours are subject to change depending on the needs of the business.

Responsibilities

Answer any and all interactions during your scheduled shift in a friendly and relatable manner

Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand

Empathetic to customers’ needs but understanding of the business’ bottom line

Collect and share feedback to external teams to ensure the needs of the customers are being met

Qualifications

Minimum 2 years of experience in customer service or related role

Demonstrate a passion for and understanding of the URBN brands, customers and product.

Job Skills

Exceptional written and verbal communication skills

Willing to take on additional projects and support external team members in order to assist business and customer needs.

On the spot, creative problem-solving skills that meet the needs of the customer and the business

Demonstrate a passion for and understanding of the URBN brands, customers, and product.

Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.

Benefits & Perks

Employee discount at all URBN brands

Vacation

Sick leave

Paid holidays

Medical, prescription, dental, and vision insurance

Flexible spending account for health and dependent care

Company Paid STD, LTD & Life Insurance

Voluntary Benefits – Critical Illness, Accident and Legal

Generous paid parental leave

401(k) retirement plan with company matching

Roth IRA

Employee referral bonus program

Commuter benefits

Partnership discounts on national/local products and services

Location

Remote

The above information has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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Education Preferred

Bachelors or better

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