• JLL
  • New York, NY
  • 3 days ago


Job Description

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate.

We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world.

We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below.

We’re interested in getting to know you and what you bring to the table!

Core functions include:

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!

Create memorable experiences with a warm, welcoming personality.

Take initiative to proactively address guest needs and answer questions.

Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.

Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

Track all visitors, including vendors, visiting employees and guests.

Manage parking and vehicle logs and records.

Coordinate security access cards for employees and vendors.

Welcome event guests and assist with printing visitor badges.

Assist with tracking employee on-boarding/off-boarding processes.

Manage incoming and outgoing courier and other packages or mail as required.

Support the annual management plan by accomplishing key performance indicators.

Perform ad hoc facilities assignments as needed.

Sound like you?

To apply you need to possess:

Experience: Minimum 2 years previous customer service related experience.

Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.

People Person: The best part of serving others is creating experiences for them that go beyond the expected.

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately.

Fluency in English and the local language is required.

Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.

Technology and Tools: Proficient in a range of information technology tools and platforms.

Physical Activity: Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner.

As well as stand for periods of time.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL.

Apply today!

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