Patient Services Representative (UPMC Passavant)

  • UPMC
  • Pittsburgh, PA 15237
  • 3 days ago


Job Description


UPMC Community Medicine Incorporated is hiring a full time Patient Services Representative to support their team at UPMC Passavant.

This position will work Monday through Friday daylight hours.

This position will require minimal travel to satellite offices as needed and travel to the Bethel Park office once a month.

A Patient Services Representative is responsible for front office duties.

They will be responsible for checking in patients, scanning insurance cards and taking copayments.

When not in clinic they will be updating registration and chart prepping.


Help patients navigate the healthcare system by providing clear and understandable instructions.

Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

Schedule or connect patient to resources to schedule for ancillary services at checkout

Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

Assist patients in education of financial responsibility and connect them to advocacy resources as needed

Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

Promote MyUPMC patient portal and assist patients in registration when applicable

Collect copayments and any other applicable patient payments at the point of service

Provide a warm greeting for all patients

Register patients in Biometrics (fingerprint recognition) program and explain benefits

Confirm and/or update patient registration information at checkout

Appropriately distribute / triage phone calls to other areas and / or clinical providers

Schedule follow-up appointments within the practice at checkout


Completion of high school graduate or equivalent is required.

Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred

Two years of experience in a medical / billing / fiscal or customer service function is preferred.

Knowledge of medical terminology is preferred.

Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.

This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

UPMC is an Equal Opportunity Employer/Disability/Veteran

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