Patient Administrative Coordinator

  • OrthoNY
  • Albany, NY 12205
  • 20 days ago


Job Description


OrthoNY/Support Staff

*Location: *


*Job Title: *

Patient Administrative Coordinator

*Reports to: *

Patient Care Manager and Supervisor

*Grade: *

*Type of position: *

Full Time

*FLSA Status: *



Patient Administrative Coordinators provide administrative support to Providers, Scheduling Specialists and patients as well as deliver exceptional customer support and service to patients.


*Triage patient calls and provide customer service, as needed, including responding to appropriate patient requests, directing the call to the appropriate person, taking messages or assigning a task to the appropriate person to return the call or follow up;

Maintain electronic health records;

Distribute incoming faxes to the appropriate person within the team(s);

Monitor MRI orders for completeness;

Monitor intramail and correspond with patients;

Perform follow up related to past, present, future office visits of patients for their designated providers;

Complete patient paperwork (e.g., Disability, Worker’s Compensation, Physical Therapy Referrals, work notes and prior authorizations) as needed;

Appointment rescheduling for provider(s), as needed;

Obtain necessary patient information to include, but not limited to, medical necessity, medical records, medical transportation authorization, home care orders and evaluations, referrals and Physical Therapy prescriptions;

Respond to incoming tasks/calls from the Call Center/Front Desk to override/accommodate emergency appointments, as well as all necessary patient calls;

Other responsibilities as needed/assigned.


*High school diploma required.

College Degree is a plus;

1-3 years of experience working in an office setting, specifically healthcare preferred;

Familiarity with medical terminology desired.

Familiarity with orthopedics is a plus;

Proficiency with Microsoft Office required; experience with an EMR is a plus;

Exceptional written, verbal and interpersonal communication skills;

Highly organized with strong attention to detail;


*This is an “in office” position in a safe work environment (COVID safety protocols in effect).

This position will be based Albany Clinical Office on 121 Everett Road.

40-hour work week with occasional overtime.

This position will require a combination of long periods of sitting and standing with repetitive hand movements (typing), occasional bending and twisting and occasional carrying and/or lifting up to 20 pounds.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

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