TriStar Centennial Medical Center

HR Customer Service Representative

  • TriStar Centennial Medical Center
  • Nashville, TN 37203
  • 15 days ago


Job Description



Are you looking for a work environment where diversity and inclusion thrive?

Submit your application for our HR Customer Service Representative opening with Work from Home today and find out what it truly means to be a part of the HCA Healthcare team.


Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues.

The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay.

Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Fertility and family building benefits through Progyny

Free counseling services and resources for emotional, physical and financial wellbeing

Family support, including adoption assistance, child and elder care resources and consumer discounts

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan

Retirement readiness and rollover services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) HR Customer Service Representative for our team to ensure that we continue to provide all patients with high quality, efficient care.

Did you get into our industry for these reasons?

We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

We want you to apply!

Job Summary and Qualifications

The HR Service Center (HRSC) Customer Service Tier I Representative is a member of the HR Service Center team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to HR and Payroll Tier I.

The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc.

The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls.

Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed

Provides support within a HR Line of Business

Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included

Escalate unresolved issues as needed

Perform any other duties as needed

Provide assistance on navigating internal resources on self service and HR technology tools

Strong Customer Service skills

1 year of experience in HR preferred

Applicants need to be able to connect to Internet via wired connection with a speed requirement of a minimum Download 60MB and Upload 10MB.

Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow.

- Jane Englebright, PhD, RN CENP, FAAN Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our HR Customer Service Representative opening.

We promptly review all applications.

Highly qualified candidates will be directly contacted by a member of our team.

We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is incentive eligible.

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