Front Desk Agent - $20/hr

  • Vacasa
  • Rockaway Beach, OR 97136
  • 3 days ago


Job Description

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.

Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day.

You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests.

Our local people are what set Vacasa apart.

We're hospitality professionals dedicated to the communities we work with.

We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we're looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service.

By providing personalized attention to our guests and owners, in Manzanita you will help us maintain our quickly growing portfolio of vacation homes.

What you'll do

Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office

Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern

Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)

Verify unit availability to assist with scheduling vendor or realtor visits

Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations

Build and maintain business relationships and open lines of communication with other internal support teams

The skills you'll need

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Professional in all forms of communications such as email, phone calls, video calls and texts

Ability to work well under pressure in an agile, fast-paced environment

Excellent time management skills with the ability to change activity frequently and cope with interruptions

Highly responsive and reliable

Strong attention to detail

Prior housekeeping experience a plus

Adhere to all company policies and procedures

Work environment and physical demands

Availability to work Sunday through Saturday, early mornings and evenings as needed

Ability to use hands to finger, handle or feel, and reach with hands and arms

Ability to stand, sit, and walk for an extended period of time

Reach overhead and below the waist

Regularly push, pull, and lift up to 25 pounds

Occasionally lift or move up to 50 pounds

Bend, stoop, squat, kneel, and twist

The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.



What you'll get

Health/dental/vision insurance—100% coverage option

Employer Sponsored & Voluntary Supplemental Benefits

401K retirement savings plan with immediate 100% company match on the first 6% you contribute

Health & Dependent Care Flexible Spending Accounts

Flexible vacation time

Paid sick days and holidays

Paid parental leave after one year of tenure

Employee Assistance Program

Career advancement opportunities

Employee discounts and

All the equipment you'll need to be successful

Great colleagues and culture

Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment.

Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes.

Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age.

Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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