Prisma Health

Emergency Communication Center Operator Full Time

  • Prisma Health
  • Greenville, SC 29605
  • 13 days ago


Job Description

Inspire health.

Serve with compassion.

Be the difference.

Job Summary Answers and triages incoming EMS calls to appropriate area including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for the Emergency Department.

Electronically documents all incoming phone and radio encounters accurately for PI purposes.

Enhances communication between EMS personnel and appropriate clinical personnel under the supervision of nursing and Medical Control.


Answers incoming EMS radios and phones and routes calls to appropriate patient care area.

Places appropriate

priority on calls received.

Communicates all patient information to Charge Nurse or Patient Flow Coordinator to

facilitate patient placement and staff readiness.

Monitors helipad, squad entrance, and trauma bays via cameras to

facilitate staff awareness and patient flow.


Professionally communicates with all customers, including community EMS and GHS personnel.

Acts as liaison

between EMS and GHS.

Collaborates with EMS medics and GMH clinical staff in determining trauma level,

appropriate code activations, and patient placement.


Accurately records patient data in Carepoint workstation and EMR.

Records radio and phone conversations for PI



Initiates alerts through Red Alert system for code activations.

Updates alerts with required information when



Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Education

Job related course work beyond high school - Completion of approved EMT-Paramedic Training Program

Minimum Experience

3 years - Emergency Medical Services - field, dispatch, or hospital based experience

Required Certifications/Registrations/Licenses


Work Shift Variable (United States of America)

Location Greenville Memorial Med Campus

Facility 1008 Greenville Memorial Hospital

Department 10086780 Emergency Trauma Center

Share your talent with us!

Our vision is simple: to transform healthcare for the benefits of the communities we serve.

The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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