Burlington Stores

Customer Service Supervisor

  • Burlington Stores
  • Salisbury, MD 21801
  • 10 days ago


Job Description

Full Time Customer Service Supervisor

Reports To: Assistant Store Manager, Service, Operations/ServiceSupervises: Customer Service / Cashier Associates


The Customer Service Supervisor is a part of the store leadership team responsible for driving profitable sales through consistent execution every day with every customer.

We lead using the organizations “Our Burlington” philosophy which includes an understanding of our off price model, an unwavering commitment to the company core values, a focus on ensuring everyone matters and that we win together, and caring for our associates and the communities we serve.

These tenants are not just words on paper; we expect all associates to consistently bring them to life in their interaction with fellow associates and customers.

Associates in this position will be a bench for our Assistant Store Manager position.


Under the supervision of the Assistant Store Manager, the Customer Service Supervisor will lead in the day-to-day operations of the front end area of the store that drive profitable sales.

This individual is involved in solving issues/concerns, making informed decisions and supervising the front end operations to ensure all

Burlington customers are provided with exceptional, friendly and professional customer service at all times.

Customer Service Supervisor understands that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.

This individual will lead by example and work to coach, motivate and encourage teamwork among the cashier associates to ensure optimal execution of company strategies.

Leads by example by interacting with customers and ensuring a positive interaction with customers by cashiers and associates.


Drive improvement of FAST process, Friendliness, Speed of Checkout and customer feedback surveys taken by maintaining a customer- first focus and delivering a consistently great experience to all our customers with a high level of professionalism.

Role model exemplary customer service behaviors while coaching and supervising the cashier associates to ensure that the front end standards and execution strategies are met consistently.

As part of the leadership rotation, supervise all functions of the store while in the role of Manager on Duty.

This includes leading cashier and receiving responsibilities, resolving customer situations, overall safety and security for all customers and associates.

Participate in weekly Workload Planning Meetings and morning rallies.

Maintain operations and organization of front end area; troubleshoot any issues which may occur with registers and transactions.

Ensure validity of customer returns, exchanges, layaways, check authorizations, and voids.

Coordinate meal and break periods and monitor schedule adherence.

Assist in the interview, selection, orientation and training of associates.

Perform other tasks as assigned from time to time.


Ability to supervise front end operations efficiently and effectively.

Ability to communicate effectively with supervisors, associates and customers.

Ability to motivate and energize a team to achieve goals through active coaching.

Ability to plan, organize and adjust priorities and manage time wisely in a fast-paced environment.

Ability to resolve issues and coach in the moment.

Ability to engage with customers in a positive manner including strong conflict resolution skills.

Strong interpersonal, communication, organization and follow-through skills.


6+ months of Supervisory experience preferred but not required, within an Off-price, Big Box or a Specialty environment.

Availability to meet minimum scheduling requirements as set forth by the company including working nights, weekends and holidays.

Ability to actively engage for extended periods, move/handle/lift merchandise and performs all functions as set forth above.

Last Updated: 2/4/2019

Job Type: Full-time

Pay: $13.00 - $15.00 per hour



Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Vision insurance


8 hour shift

Day shift


Monday to Friday

Weekend availability

Ability to commute/relocate:

Salisbury, MD 21801: Reliably commute or planning to relocate before starting work (Required)


Microsoft Office: 1 year (Preferred)

Sales: 1 year (Preferred)

Work Location: One location

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