American Family Insurance

Customer Service Representative

  • American Family Insurance
  • Kennewick, WA 99336
  • 15 days ago


Job Description

Customer Service RepresentativeJob Summary: Are you passionate about making a positive difference in customer's lives?

Do you find it rewarding to help customers?

Do you have a talent for understanding a customer's unique needs and finding a solution?

If so, apply today!

Job Description: Join the Robert Krug American Family Insurance Agency team in Kennewick, Washington!

As a customer service representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs.

You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications and submitting changes on existing policies.

Compensation & Benefits: Hourly pay rate of $15 - $18 per hour plus bonuses and commission (Hourly wage based on experience)Paid trainingPaid company holidaysWork hours are Monday - Friday, 8am - 5pmCommitment to career developmentPosition Requirements: High school diploma or equivalentOne year of sales experience in sales environment, preferably including marketing, prospecting, cold calling, networking, preparing quotes and delivering presentationsCustomer service experienceProperty and Casualty insurance licensing is preferred before starting or to be obtain within 90 days of starting (study material, exam and licensing paid by Agency)Bilingual (English and Spanish) a mustWe believe people are an organization’s most valuable asset, and their ideas and experiences matter.

From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

Location: 6855 West Clearwater Avenue, Kennewick, Washington 99336Job Type: Full-timePay: $15.00 - $18.00 per hourBenefits:Paid time offPaid trainingSchedule:Monday to FridaySupplemental Pay:Bonus payCommission payLanguage:English and Spanish (Preferred)License/Certification:Property & Casualty License (Preferred)Work Location: One location

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