Clinical Applications Manager
Effective Wednesday, December 8, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips.
Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.
You may contact 888-367-7223, option 5, for assistance.
Clinical Applications Manager
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.
Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are.
We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs.
It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.
That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant.
So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
In this role, you have the opportunity to support a variety of on-site and/or remote clinical applications activities along with managerial responsibilities relating to Disease Management Solutions products.
You are responsible for the following:
Manages the coordination of the Clinical Applications activities with responsibility for results, including customer satisfaction, costs, methods and staffing.
Contributes to weekly scheduling reviews to ensure performance/utilization/revenue requirement goals achieved.
Report trends and recommendations to management on weekly basis.
Works on clinical applications issues analyzing customer satisfaction situations & provide solutions to Installation Coordination Team.
Develop a product cross-training plan, includes coordination of shadowing events and final certification for Application teams.
Quarterly review of training records in TEDs for audit readiness.
Establishes department procedures and recommends changes to ensure compliance to Quality and Regulatory procedures.
Supporting new product implementations (NPI’s) by means of working with Product Development and/or Marketing teams, Responsible for approval of Customer Service Applications roles/responsibilities in the NPI and Sustaining processes.
Coordination of training for Subject Matter Experts (SME’s) for NPI’s, for deployment activities supporting product.
This may be in form of on-site or remote based training.
Overseeing coordination of monthly staff education training, including submission of training records to TEDs.
Monthly reporting of Key Performance Indicators (KPI’s).
Provides guidance to Applications Team to support meeting Departmental Key Performance Indicators (KPI).
Manage team’s PPM’s, along with recommendations for proposed merit increases.
Actively pursuing tasks, projects, and ways to enhance the team and the business beyond normal day-to-day responsibilities.
Supporting customers, vendors, and business partners on education and training in order to optimize their clinical performance of their Philips Disease Management Solution Products either remotely or on-site.
Troubleshooting image quality problems related to scan protocols, product use and assisting customers with the use of Philips products for optimum clinical performance.
Primary point of contact for escalation of product/support issues for direct and OEM
Providing feedback to the Customer Service and Support personnel and identifying key issues or problems on the customer side by utilizing Philips Quality System processes (i.e. Costumer Complaint forms, DCN).
Regularly entering support issues using approved support ticket management tool.
Completing paperwork, documentation, and administrative tasks per organization policy and procedures (i.e. trip reports, expense reports, RTU, timecards).
As a working manager, travel ~50% of the time
Prefer home based location within 1-hour commute time of a major hub airport.
Authorized to work in the United States.
Valid Driver’s License and Passport.
Ability to travel internationally when required.
All other duties as assigned.
You are part of
Our fast paced clinical applications team that drives our customer support and service excellence.
To succeed in this role, you’ll need a customer-first attitude and the following
Bachelor’s degree with > 5 years of related experience in healthcare or related field preferred, with ARRT-R/MR Certification preferred; or a Master’s degree with < 3 years of related experience.
Prior experience in managing preferred.
Ability to travel 50% of the time, located anywhere in the contiguous Unites States, within 1 hour of a large airport
Exceptional MRI knowledge and familiarity with digital imaging workstation products with Ultrasound and/or CT experience a plus.
Effective training skills in a clinical environment
Excellent interpersonal, leadership and communications skills
Excellent customer relations skills
Excellent organizational skills and the ability to work independently, multi-task in a fast-paced environment and deal effectively with a challenging work schedule
Highly proficient with MRI scanning procedures, including use of tools and applications software, on at least one of Siemens, GE, and Philips systems and willingness to learn to operate others.
Ability to learn software packages and work with networking systems.
Patience and clear communication skills are required to work with individuals and tactfully assist doctors, clinicians, technologists, radiologists, nurses, medical assistants, and researchers to execute processes carefully.
Ability to assess the audience and adjust presentation level to the audience, based on audience skillset/knowledge.
US work authorization is a precondition of employment.
The company will not consider candidates who require sponsorship for a work-authorized visa.
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.
We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules.
Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.
We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job.
It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.
Help us improve the health and well-being of billions of people, every year.
Ultimately creating a career that no one could have planned for.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence.
We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
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